Nov11
How to Get Technical Support.
Editor’s notes
This comic has been redone in Spanish:
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↓ Transcript
Voice on phone: I can help you with your cable Internet problem, sir. What operating system are you using?
Man: Ubuntu Linu-- I mean, Windows 7. And oh, I already did Windows Update and a full virus scan.
Voice on phone: Great! Can you browse the Internet at all?
Man: Nope, Internet Explorer times out on every website.
Voice on phone: And have you tried rebooting your machine?
Man: Rebooted it twice before I called you. Also power-cycled my cable modem and my gateway router.
Voice on phone: OK, I'm opening a trouble-ticket for you.
Title: How to Get Technical Support.
Man: Ubuntu Linu-- I mean, Windows 7. And oh, I already did Windows Update and a full virus scan.
Voice on phone: Great! Can you browse the Internet at all?
Man: Nope, Internet Explorer times out on every website.
Voice on phone: And have you tried rebooting your machine?
Man: Rebooted it twice before I called you. Also power-cycled my cable modem and my gateway router.
Voice on phone: OK, I'm opening a trouble-ticket for you.
Title: How to Get Technical Support.
Sounds like you have a crappy cable company. Where I work if someone calls in and says they use Linux that just means I don’t have to walk them through the control panel/cmd to check if they’re pulling valid settings from their router.
I suppose it also helps that we don’t have any kinds of scripts. We’re just given a general set of guidelines and a scope of support, other than that we’re free to do what we will basically!
You are lucky, Kame. The ISP I use will never touch anything that runs something other than windows xp.
You still use a CRT monitor?
plus that traceroute shows its not gettting a reply from the first hop…your router! probably a local problem, power cycle would probably fix but you know best
You sir are a champ!
I’ve only heard stories :D